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Parent FAQ

By: Derek Capo


The service was fantastic. Excellent. That’s all I have to say .

-Ellie Bowe from Hong Kong, China

Click here to read entire Testimonial review!

Below are a list of the most frequently asked questions by parents. If there are any additional questions, please contact us, and we will be happy to help!

Travel Documentation
1. What are the passport and visa requirements?

Food and Health
2. Is food included in the program?
3. My child is a vegetarian, are there good meal options?
4. What type of food are available if my child has food allergies?
5. Are any doctors on call and are they immediately available?
6. Is it easy to buy medicine?

Safety and Security
7. Is insurance included? If so, how does the claim process work?
8. What are the crime statistics in the area?
9. What assurance is there that my child will be safe?
10. Are they provided with some way to communicate with us? With the school?

Accommodations
11. Are the apartments safe?
12. How far is the school from the apartment?
13. Separate dorms? Sleeping arrangements?
14. Can the parents visit the child?

Money and Banking
15. Are ATM machines accessible?
16. Is it possible to get a refund if they don’t feel safe?

Educational Programming
17. How fast can beginners learn?
18. How qualified are your tutors?
19. Are there other activities aside from studying Chinese?

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Travel Documentation

1. What are the Passport and Visa requirements? Back to the Top
A passport and visa are required to enter the country. Prior to the visa application, make sure that the passport will not expire within six (6) months. We also remind participants that it is important that you keep a photocopy of the information age of your passport and your visa at all times while you are travelling. Depending on the duration and type of program, NSC will advise participants on which type of visa they should apply for prior to their trip.

It is important that you give at least two weeks for the processing of your visa.

Food and Health

2. Is food included in the program? Back to the Top
No, food is not included in the program.

3. My child is a vegetarian, are there good meal options? Back to the Top
As a vegetarian, you will be able to enjoy many meals in China as it is customary to see dishes prepared with noodles, tofu and various vegetables. Many vegetarian dishes can be seen in menus across China should you choose to dine out.

4. How about the food they will be eating and food allergies? Back to the Top
Participants will have the ability to eat all types of food while they are living in China. Vegetarians will also have many choices to choose from as China has a variety of vegetable dishes and vegetarian restaurants.

5. Are any doctors on call or immediately available?Back to the Top
Our apartment complexes are located very near medical facilities. Your child may also go to any international hospital or clinic while traveling throughout China. A staff member will accompany them at all times.

6. Is it easy to buy medicine?Back to the Top
Yes, there is a pharmacy located in our building that consists of Western and Eastern medicines. But we still recommend that participants bring their own medication just in case they are very particular with the brand and type of medicine they are using. In addition, buying western medicine from home is always cheaper.

Safety and Security

7. Is insurance included? If so, how does the claim process work? Back to the Top
Yes, Travel and Medical insurance is included in all of the programs. We have conveniently provided a detailed table showing all of the coverages each participant will receive. Your policy coverage begins the day of your departure and finishes the day you arrive home.

The insurance company adopts a reimbursement system where the fees would be paid upfront by the participant and then reimbursed upon approval.

8. What are the crime statistics in the area? Back to the Top
Although Beijing and Shanghai are one of the largest cities in China the crime rate is very low compared to other small and large cities from around the world. For one, guns are outlawed in China and most of the crimes reported in China are petty in nature, stolen bike or sale of fake goods. Nevertheless, students should still be cautious traveling around the country, we strongly advise to travel in groups.

9. What assurance is there that my child will be safe? Back to the Top
Our apartment complex has 24/7 security guards and video surveillance. Also, there are always police patrolling the area. The safety of your child is important to us but minors should be accompanied by a legal guardian or parent.

We also require participants to inform us before they plan any out-of-town trips so we can assist them and know what their itineraries are in case of emergencies.

10. Are they provided with some way to communicate with us? With the School? Back to the Top
Yes, upon arrival to their program all of Next Step China’s participants will receive mobile phone which can receive and make international calls. The mobile has a dual-SIM feature so this allows them to use their international SIM card in case they have one.

Also, our staff is available 24/7 and can receive calls from any of the numbers listed on the Contact Us page. The universities do provide support in English, however, NSC will know more about the whereabouts of your child than the university.

Accommodations

11. Are the apartments safe? Back to the Top
Yes. Our apartment complex consists of 24 hour security guard staff and video surveillance. Also, in order to enter any of the buildings within the complex you will need an electronic key card to enter.

There is also a video intercom in case you have visitors. You’ll know who are coming up the apartment.

12. How far is the school from the apartment? Back to the Top
Below we will provide a chart with the name of the school and how long it will take: walking, biking or taking a bus or taxi. A one way pass on a bus is 0.4 RMB and a taxi fee will range from 10 to 20 RMB. Bikes can be purchased for around 300 RMB.

 WalkingBikingBusTaxi
Beijing Language and Culture University 20 mins 7 mins 10 mins 5 mins.
Peking University 45 mins 25 mins 20 mins 15 mins.
Tsinghua University 20 mins 10 mins 15 mins 10 mins
Intensive Tutoring Program 0 mins 0 mins 0 mins 0 mins

13. Separate dorms? Sleeping arrangements? Back to the Top
All of our participants will be housed in a 3 or 2 bedroom apartment with other NSC participants. Each student will have their own room and will consist of a double size bed or larger, a closet and desk to work or study.

14. Can the parents visit the child?Back to the Top
Yes, the parents may visit. However, if a parent or family friend decides to stay in the apartment for an extended period NSC will require an additional fee to cover utilities and provide travel and medical insurance coverage.

Money and Banking

15. Are ATM machines accessible? Back to the Top
Yes, there is an ATM located in our building and the nearest one is within 5 minutes of walking distance to our building.

16. Is it possible to get a refunds if they don’t feel safe? Back to the Top
Next Step China has a refund policy that the customer agrees to when the application is submitted. However, the insurance policy does reimburse a portion of the program fees if certain events were to occur.

Educational Programming

17. How fast can beginners learn?Back to the Top
This really depends on the focus and the desire of the student to study while he or she is here. However, our NSC alumni agree that the Intensive Tutoring Program or having after university class tutorial sessions will improve your mandarin much faster than if you only partake in a university program.

18. How qualified are your tutors?Back to the Top
Next Step China performs intense interviews and screens all references before we hire any of our tutors. Some of our tutors have degrees teaching Chinese as a second language and we require more than 2 years of experience. Other tutors have more experience teaching mandarin as a second language.

19. Are there other activities aside from studying Chinese? Back to the Top
Yes, NSC provides some activities apart from our optional City Tours. Please view the NSC Activities section to see what they are!

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