Making a Claim
In order to make a claim if something happens which is likely to lead to a claim You must:
   
(i) Immediately contact First Assistance or Inbroke who will provide a claim form and information or directions in respect of settling Your claim.
(ii) Provide all information and details that We may reasonably require. Original receipts are required for medical and hospital claims as well as any additional medical information that We may require for cancellation and additional expense claims.
(iii) In respect of personal liability claims, please request that the claim against You
be put in writing. You must not make any offer promising payment without our approval.
   
Telephone:

+64 9 309 2119
Fax:

+6493094119
E-Mail:

claims©studentcare.biz
Website:

www.studentcare. biz
 

Write to:

Inbroke Limited

Level 5, Telco House, 16 Kingston Street P0 Box 4513

Auckland, New Zealand
   

Payment of Claims
   
(i) We will process Your claim after receiving a completed claim form and all original
receipts. If We need additional information, a written request will be sent to You
or Your doctors or the medical provider.
(ii) All claims will be paid by electronic transfer to Your nominated bank account.
(iii) We are under no obligation to settle your claim unless you provide the
documentation We consider relevant.
   

Download Claim Form

If you would like to make a claim click here to download a printable PDF form.
   
COMPLAINTS PROCEDURE

It is our aim at all times to provide you with a first class standard of service. There may nevertheless be occasions when you may feel that this objective has not been fully achieved, or would like further clarification from us. In such an event please contact:
Complaints Team – Inbroke Limited
Level 5, Telco House, 16 Kingston Street
P0 Box 4513 Auckland
New Zealand
Ph +64 (0) 9 309 2119 Fax: +64 (0) 9 309 4119 Email: enquiries©studentcare.biz
If you feel that we have been unable to resolve the matter further, you may have the right to refer to:
Managing Director – Inbroke Limited

Level 5, Telco House, 16 Kingston Street, P0 Box 4513, Auckland, New Zealand
If You are still dissatisfied and wish to take the matter further, you may have the right to refer to:
Financial Ombudsman Service
South Quay Plaza, 183 Marsh Wall, London, E14 9SR Telephone: 0845 080 1800

 

Email: complaint.info© financial-ombudsman.org.uk Website: www.financial-onbudsman.org.uk
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